REFUND POLICY Making a purchase could not be easier. Just browse our Catalog, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order.We accept most major credit cards. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet. Postage and Packaging is per order except for outside mainland Australia. For all orders to outside Australia please add another carriage to your order. All orders received by 12 noon Australian Eastern Standard Time will be processed and shipped the same day subject to availability. Delivery is carried out by delivery, please allow working days. If your item is not in stock, we will back order for you. You will always be phoned with the option to cancel your order if you would rather not wait. If the front of your invoice contains as pre-paid return shipping label, please remember the cost of using this return service will be deducted from your merchandise refund or credit card account for each label used. The cost of using each label is printed beneath the label on the front of your invoice. If you prefer to use a different carrier to return merchandise, please use the standard return label located above the pre-paid one when shipping packages to our company. We know of no documented cases of credit card fraud using our shopping system over the Internet. All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. If you would still prefer to telephone us with your credit card information, you can call 02-xxxx-xxxx or (61) 2-xxxx-xxxx outside of Australia. Our Customer Service Team is available to assist you with all your needs Monday through Thursday 8 a.m. to 1 a.m. (EST) and Friday through Sunday 8 a.m. to Midnight (EST). If you need to reach us, please email us on sales@SportsNews.com.au, alternatively, you can call on +61 2 xxxx xxxx or fax us on +61 2 xxxx-xxxx or write to us at SportsNews PO Box 1179 Meadowbank, NSW, 2114 Australia If the item you receive is not right, whatever the reason, return it to us within 30 days and we will promptly refund your money or exchange it for something else. For a full refund or exchange, the item must be returned in its original condition and if sold as a set (i.e. warm-up pant and jacket) it must be returned as a set. Almost all items that have been worn outside (especially shoes) will show signs of wear and will no longer be in original condition, thus it is important to try everything on indoors or we cannot accept or process your return. If we sent you the wrong item in error, we will, of course, pay the shipping costs. We ship all exchange orders back to you for FREE (Priority Mail or ground service) in appreciation of your business with us. Please remember to completely fill out the returns section of the invoice you received with your package and ship your return package either or insured Registered Post (remember to keep your receipt and tracking number) to: SportsNews Returns Department PO Box 1179 Meadowbank, NSW, 2114 Australia (We cannot be responsible for packages lost en route to our company.) Please understand that we cannot accept COD's or packages marked "Bill Recipient" and please keep the receipt or tracking number of your returned package in the event it is delayed or lost in transit. All refunds will be for merchandise only, we cannot refund shipping costs unless the item was sent in error. There are no returns allowed on customized items, videos, or CD's with opened packaging. If you no longer have your invoice, you can use a sheet of paper, but be sure to include all relevant order and contact information including a daytime phone number. Items returned without an invoice or copy of an invoice may take longer to process. Please contact a customer service representative at , so that they can fix the error and get the correct item shipped out to you. We ship all exchange orders back to you with FREE Ground Shipping in appreciation of your business and patience with us. Every item that we sell meets our highest standards for quality and performance. Many of the items we sell require special care because of the materials they are made of (leather, latex foam, ortho glass, performance fabrics, etc). It's our experience that through proper care and normal use almost all defects for apparel and footwear will be evident in the first 60 days after the purchase. For this reason you may return any defective item for 60 days after the date of purchase for an exchange or full refund. You may also notice that some non-apparel and non-footwear items have extended warranties that will of course be honored during the life of their guarantee. We also recognize that in extreme circumstances, an item you have owned for more than 60 days, even one that does not show excessive wear or maintenance neglect, may truly be defective. Our goal is to honestly evaluate every return and make a reasonable decision on every claim. We have designed our Returns process to support a reasonable cost of doing business and avoid needless waste. Returns are usually processed within 1-5 business days after they arrive at our location. I wish to return/exchange my order, but don't want to be stuck without any gear while waiting for the replacement item. Can we work something out? In order to make sure you are not left without any gear, you can place a new order for the replacement item by calling . We will charge you for the order but will ship it via our ground service for free; if you want your exchange order sent via the carrier of your choice at an additional charge. When we receive the Return order, the charge for the original item will be credited back to your credit card. This option will ensure the fastest turnaround for the replacement item. Check out our HELP! Database, which is filled with all sorts of helpful frequently asked questions and guides about SportsNews.com.au! |